Return Policy

Return Period

We accept eligible return requests within 14 calendar days after the order has been delivered.

If you wish to return an item, please contact us within this period to request return instructions.

Return Eligibility

To qualify for a return, products should:

• Be unused and unworn.

• Remain in their original condition.

• Include original tags, packaging, and accessories where applicable.

• Not show signs of damage caused by improper use.

Items that do not meet these requirements may not qualify for a return, subject to applicable consumer protection laws.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Personalized or customized products.

• Perishable goods.

• Digital products.

• Personal care or hygiene products with opened protective seals.

• Items clearly marked as final sale, where legally permitted.

This section does not affect any mandatory rights relating to defective, damaged, or incorrectly supplied products.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please include:

• Your order number.

• A description of the issue.

• Clear photographs of the product and packaging, if applicable.

We will review the issue and provide appropriate assistance in accordance with applicable consumer protection laws.

Return Procedure

Please contact us before sending any product back.

Once your return request has been reviewed and approved, return instructions and the applicable return address will be provided.

Please do not send products to an address obtained from an unrelated source.

Return shipping costs will be communicated during the return approval process. Where an item is confirmed to be defective, damaged, or incorrectly supplied, appropriate return shipping arrangements will be provided in accordance with applicable law.

Refunds

After the returned item has been received and inspected, you will be notified of the refund decision.

Approved refunds will generally be issued to the original payment method.

Please allow approximately 5–10 business days for the refund to be processed after approval. Your bank or payment provider may require additional time to display the funds.

Original shipping charges, if any, may not be refundable unless required by applicable law or otherwise agreed.

Exchanges

Exchanges are subject to product availability.

If you wish to exchange an item, please contact us before returning it.

Order Cancellation

If you need to cancel an order, contact us as soon as possible.

Cancellation requests can only be accommodated before the order enters processing or shipment preparation.

Once an order has been dispatched, it must follow the applicable return procedure.

Contact

For return or refund assistance, please contact:

Email: support@roventaraced.com

Website: https://roventaraced.com